Arlo Pro 3 - Spouse cannot see recordings on Arlo Hub

[velezjx3]

Recently our free cloud access expired. I had set up the Arlo to record on a USB drive. I set up the remote access to be able to see those recordings while away from my network. However, I discovered that my wife could not see the arlo hub recording, only the cloud. Was this design like this? Or do I have have an incorrect setting? Why do I get to see them and my wife does not? I understand that Arlo has other "enhanced" things that can be done on the cloud that you cannot do in the recordings of arlo hum (like a view thumbnail of the recording, can view in cloud but not on arlo hub recordings, really Arlo???); but to prevent others, that I have granted access to the system, the ability to see those videos, it is just not right in anyway.

Arlo, stop being so $$ hungry and provide access to those we choose to share the Arlo hub the ability to see videos stored in the hub.

Disappointed,

JV

[JamesC · Accepted solution]

velezjx3,

Users with shared access can only view recordings saved on the Arlo cloud. At this time, Direct access to local storage is only available using the primary users account.

JamesC