Arlo Pro 3 Spotlight Camera

[Helmet1951]

Hello, one of my three Arlo Pro 3 cameras will not synch. This camera's battery had gone flat and would not charge. This camera  did not come back on line during charging. I then replaced the battery with a new one and attempted to charge it. When I placed the charging cable onto the camera the blue light came on. However after 6 hours charging the blue light to show fully charged had not come on.

I then removed this device(camera) off my system and attempted to reinstall it. I tried both the automatic and manual synching methods but the camera was not recognised. Please help.

[jguerdat]

Have you swapped existing batteries around to see if that helps? What about using only AC power (no battery)? Does the charger and cable work on a different camera?

You may need to use Settings, Support (Center) to select your camera model and talk to official support. This requires that you have a subscription.