Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro 3 - Notification but no recording

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Aspirant
Aspirant

I'm becoming more and more frustrated with Arlo every day.  I get a notification from one of my cameras on my andriod phone, but when I check for the recording, nothing is there.  Not on the app or the web portal.  I can't submit a case because it doesn't leave me logged in and I submit the log files, waste my time explaining the issue and nothing. What a frustrating company to deal with.  I've attached a multi-part photo.  One shows the notification at 2am on 1/8 and the other shows the app with nothing recorded since 1/7 (12-hours ago) as well as the web portal showing nothing recorded.  If the camera picked up motion, then why wasn't it recorded? What good is a security camera that doesn't provide security!!  BTW, this isn't the first time this has happened and it's happened with my other Arlo Pro 3 camera as well.

Model: VMC4040P | Arlo Pro 3 Wire-Free Camera
Guru Guru
Guru

Do you have a subscription? Check Settings, Subscription to be sure. Any camera newer than the Pro 2 needs a sub to record to the cloud. You can use a USB drive in your hub to record locally without a sub.

Aspirant
Aspirant
Yes I have a subscription. The whole point of recording to the cloud is if someone breaks in, the first thing they steal is your recording device.
Guru Guru
Guru

Reboot the hub and reinsert the camera battery to reset it.

Discussion stats
  • 3 Replies
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  • 2 In Conversation