Arlo Pro 3 - Notification but no recording

[giostefani]

I'm becoming more and more frustrated with Arlo every day.  I get a notification from one of my cameras on my andriod phone, but when I check for the recording, nothing is there.  Not on the app or the web portal.  I can't submit a case because it doesn't leave me logged in and I submit the log files, waste my time explaining the issue and nothing. What a frustrating company to deal with.  I've attached a multi-part photo.  One shows the notification at 2am on 1/8 and the other shows the app with nothing recorded since 1/7 (12-hours ago) as well as the web portal showing nothing recorded.  If the camera picked up motion, then why wasn't it recorded? What good is a security camera that doesn't provide security!!  BTW, this isn't the first time this has happened and it's happened with my other Arlo Pro 3 camera as well.

[jguerdat]

Do you have a subscription? Check Settings, Subscription to be sure. Any camera newer than the Pro 2 needs a sub to record to the cloud. You can use a USB drive in your hub to record locally without a sub.

[giostefani]

Yes I have a subscription. The whole point of recording to the cloud is if someone breaks in, the first thing they steal is your recording device.

[jguerdat]

Reboot the hub and reinsert the camera battery to reset it.