Arlo Pro 3 Floodlight Camera

[Olutrader1970]

I purchased this camera brand new from the Arlo website, and it stopped working within the two-year warranty period. When I contacted support, they initially sent a replacement battery and advised me to reinstall the camera. Unfortunately, the issue was clearly a defective unit, and this did not resolve anything.

It then took over a month to receive another response, citing staffing issues. Eventually, they agreed to send a replacement camera. The replacement unit arrived scratched and clearly refurbished — and it also did not work. I documented multiple failed installation attempts with screenshots.

Support again delayed responding and sent lengthy reinstall instructions. Before I could even complete the steps and reply, my case was closed. Since then, my emails have gone unanswered.

As a customer who owns multiple Arlo cameras, this experience has been extremely disappointing. I expected better warranty support and quality control. Based on this experience, I will be replacing my entire system with another brand.

I will be posting this review on Trustpilot and other similar platforms

[BrookeN]

I am sorry for the frustration with the service that you were provided for the replacement Pro 3. I would be more than happy to help you. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

I received your message and have reached out to support. They will be contacting you as soon as possible.