Arlo Networking.Server Response Error error 1 on my pro3 wireless floodlight camera

[ACCRNA]

cannot reconnect Pro3 floodlight to my renamed network (same asus router).  tried everything advised including factory reset of floodlight camera, deleting and reinstalling the app, creating a separate 2.4 GHz. No VPN or sim card on my iPhone 17. Set up gets through every step including connecting to wi-fi and then Error 1. Phone call to support had nothing new to say - just made me go through every step again and will "escalate" and get back to me. Had no problem with the doorbell.

[BrookeN]

Do you have a mesh network? Does your network Name and password contain a space or special characters?

[ACCRNA]

yes it does but my arlo doorbell connected to it no problem

[BrookeN]

Which one there is a mesh network or there is space or special characters?

[ACCRNA]

I have mesh network but only the asus router hooked up for now. I did have a special character in my password but changed it and tried again after I recharged the floodlight battery to 100%. still not working. argh

[ACCRNA]

PS I am doing all of this in the same room as the router

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.