Arlo Base Station Cannot Access Local Storage

[marloman]

I'm unable to access my locally stored videos on my iPhone 11.  I have a 16G ScanDisk USB drive attached with plenty of available storage.  It was working up to a week or so ago.  I can access the videos from the USB drive on my MacBook.  I've reformatted the USB drive several times but still can't access the videos from the SmartHub.  I have 2 Pro 3 cameras and a doorbell.  I can see the live video but not the stored videos. 

Looking for solutions from anyone who can help.

[jguerdat]

Reboot the phone and reinstall the app.

[dnartske]

The problem are that i can change to the local cart but the software cannot connect! Have the Base station some connection to Arlo when i am using the lokal disk?

//Thomas Ekstrand

[StephenB]

Is this happening

1. when you are home (and connected to your home network)?
2. when you are away from home?
3. both?

[dnartske]

Hi !

I got it to work last night so i got the alarm to the hard disk, but if i manualy make a recording or take a picture on any camera the film or picture  this data ends up in the cloud even if a have the alarms goes to the hard disk!

[StephenB]

---

@dnartske wrote:

but if i manualy make a recording or take a picture on any camera the film or picture  this data ends up in the cloud even if a have the alarms goes to the hard disk!

---

Manually recordings (and snapshots) aren't available with direct access to local storage - you need cloud storage to make them.

[dnartske]

Ok thats a pitty 

/Thomas