App delay

[Markus71]

Liebe alle

Seit dem Update, startet das App mit ca. 40 sekunden verzögerung. Hat dieses Problem auch noch jemand? 

Love all

Since the update, the app starts with a delay of about 40 seconds. Does anyone else have this problem?

[ShayneS]

May I ask which version of the Arlo app you're using on Android or iOS?  and the troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

[Markus71]

Guten Abend 

Ich habe ein iPhone 15 pro Max.

Nur das starten geht extrem lange. Wenn ich im App bin, funktioniert alles einwandfrei.

Good evening

I have an iPhone 15 pro Max.

Only the start goes extremely long. When I'm in the app, everything works perfectly.

[ShayneS]

Is this when opening the App, the Home Screen takes time to load or is this when initiating a iive stream? 

[Markus71]

Es betrifft beides.... App und Stream

[ShayneS]

On mobile data or WIFI?

[Markus71]

Egal, reagiert bei beiden gleich langsam

[ShayneS · Accepted solution]

I have escalated your case & someone from support will be reaching out to you as soon as possible.