Activate subscription

[Iskuben]

Hello,

My wife just paid for a subscription after our free trial was finished. How long does it take to activate the new sub? I’m the account holder but she’s an administrator. Thank you for reapons

[StephenB]

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@Iskuben wrote:
I’m the account holder but she’s an administrator. Thank you for reapons

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If she purchased the subscription from her account, then it will only apply to cameras that are onboarded to her account - not the cameras that you shared with her.

Options at this point are to 

1. remove the cameras from your account, and re-onboard them to hers.  Then reverse the friend access, so you have access
2. cancel her subscription and get one in your account.

Option (2) will result in a one-month charge for her subscription.

[Iskuben]

Thank you for a quick response. Maybe it’s just easier to pay a new one and then cancel the subscription ? Or what do you think is it easy to change the cameras to her?

[StephenB]

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@Iskuben wrote:
Thank you for a quick response. Maybe it’s just easier to pay a new one and then cancel the subscription ? Or what do you think is it easy to change the cameras to her?

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It is easier to cancel her subscription than it is to move everything to her account.  So that is what I'd do.

[Iskuben]

Thank you for your help buddy !