ARLO USELESS! - Support keep passing to "next tier"???

[Tootsie001]

Does anyone know Matthew McCrae email as these cameras and so called support are so useless in 3years nothing ever works properly and tech support must be a chocolate fireguard!!! Yhey understand nothing and keep passing to "next tier"???

[JamesC]

Tootsie001,

What issue are you experiencing? Do you have a support ticket I can reference and request an update?

JamesC

[Dg74]

Wow 3years, your long suffering!
I’ve experienced arlo & arlo ultra specifically for 5days now...& that’s almost become more than enough!
Totally agree re chocolate fire guard comment & the more I read on here the more it amazes me how the company can get away with such poor service & how they can still be in business! You would expect this sort of thing from a tacky cheap product..arlo is far from that!!
Trading standards (uk) & other organisations should seriously investigate this company!