Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2022-06-27 01:39 PM
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socalbear72
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‎2022-06-27 01:39 PM

charged my battery and now it says that my camera is offline.  all my other arlo cameras are working.  customer service non existent.   

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StephenB
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‎2022-06-28 05:14 AM
@socalbear72 wrote:

charged my battery and now it says that my camera is offline.  all my other arlo cameras are working.  

Are you looking both in the app and the PC browser (my.arlo.com).

 

Have you tried removing and reinstalling the battery?  If so, are you seeing the camera LED light up (blue) when you reinsert the battery?

 

@socalbear72 wrote:

 customer service non existent.   

Do you have a subscription? If so, you should find phone support in the support section of the app.

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