arlo pro 3 with floodlight. it took forever to create an account, but now we cannot access the account via phones or laptop. Visited with a tech who assured me that I have to buy a product to protect my ip address before I can even log in to my account - I don't have the camera linked, etc. as we cannot get into arlo - does this advice sound correct? Do we need to just return the camera - this set up should be easy peasy.
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Visited with a tech who assured me that I have to buy a product to protect my ip address before I can even log in to my account
does this advice sound correct?
No, that sounds like a scam. If you were trying to connect to Arlo support, then use the support link at the top of the page. Googling for Arlo Support will usually lead you to a scam site.
We've had other reports of this issue this morning. Our team is actively investigating these reports and working toward a resolution. I will provide an update once I have more information.
I also created an account today and when trying to sign in so I can setup my new doorbell both the app and website says there is an unexpected error. Specifically the android app flashes a red banner at the top that says "We are sorry, The system is experiencing an unexpected issue."