arlo pr0 3

[Jgreen2225]

arlo pro 3 with floodlight.  it took forever to create an account, but now we cannot access the account via phones or laptop.   Visited with a tech who assured me that I have to buy a product to protect my ip address before I can even log in to my account - I don't have the camera linked, etc. as we cannot get into arlo - does this advice sound correct?  Do we need to just return the camera - this set up should be easy peasy.

[StephenB]

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@Jgreen2225 wrote:

Visited with a tech who assured me that I have to buy a product to protect my ip address before I can even log in to my account

does this advice sound correct?  

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No, that sounds like a scam.  If you were trying to connect to Arlo support, then use the support link at the top of the page.  Googling for Arlo Support will usually lead you to a scam site.

[JamesC]

Jgreen2225,

We've had other reports of this issue this morning. Our team is actively investigating these reports and working toward a resolution. I will provide an update once I have more information.

JamesC

[JamesC]

Jgreen2225,

What error message are you seeing when you attempt to login?

JamesC

[Jgreen2225]

Error 2605 and other times just says sorry not available

[Jgreen2225]

I entered support thru the arlo site live chat then they had a tech call

[noellep]

I also created an account today and when trying to sign in so I can setup my new doorbell both the app and website says there is an unexpected error.  Specifically the android app flashes a red banner at the top that says "We are sorry, The system is experiencing an unexpected issue." 

[JamesC]

The development team is working on a resolution for this issue. Keep an eye on status.arlo.com for updates.

JamesC

[JamesC · Accepted solution]

This issue should now be resolved. For more information, take a look at status.arlo.com

JamesC