arlo floodlight camera videos not showing up in library

[luke6793]

Hi, I recently got an Arlo Floodlight camera and I have noticed that I get notifications for motion but the videos don’t exists in my library. As well as it is not showing up as an active or inactive camera.

[jguerdat · Accepted solution]

Make sure you have a subscription for the camera. A 3 month trial should have been given to you when first installed. Without a subscription there will be no cloud recordings. If the camera is connected to a base or hub you can use local recordings on a USB drive.

[Shortluck45]

So without a subscription I will not see videos in the library? If that is the case then why does it say the camera is compatible with the VMB4000 base station.

[jguerdat]

Compatibility has nothing to do with subscriptions. If you want cloud recordings on any camera newer than the Pro 2, a subscription is required, as noted in the docs as well as on the packaging.