Pro 3 Going Offline With Charging Cable

[AB23]

Hello,

I have a Pro 3 Floodlight, which has been frequently going offline over the past 4-6 weeks. This appears to be related to the charging cable (which is an Arlo outdoor magnetic charging cable).

Using two different charging cables, the Pro 3 is regularly going offline when the cable is connected. When the cable is not connected, the camera/floodlight functions properly.

This seems to happen most frequently when the battery goes from "charging" to "fully charged."

I have tried switching housings, as well as switching batteries in the floodlight itself, both without success. The issue is occuring with both Pro 3 floodlights that I have. I have also tried repositioning the hub in case of wifi interference, again without success. 

The cables I have used to test this function fine with other cameras (Ultra 2).

Does anyone have any suggestions? 

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.