Not able to purchase Arlo secure plan / or able reach out support

[Gserranol]

After buying the Arlo Pro 3 Floodlight camera, I never got the option for the free trial, and when trying to get a subscription, it was just not available for me. 

Tried reaching out to support and I'm not "not entitled to live agent support"  

What's the point of having this camera and not being able to use it??

[StephenB]

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@Gserranol wrote:

After buying the Arlo Pro 3 Floodlight camera, I never got the option for the free trial, and when trying to get a subscription, it was just not available for me. 

Do you live in a country where Arlo offers the subscription?  https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

[Gserranol]

I live in the USA. However, my account was open when I was living in Costa Rica.

I already updated my address.

[StephenB]

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@Gserranol wrote:

I live in the USA. However, my account was open when I was living in Costa Rica.

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Not sure, but you might need to create a new account.  @JamesC:  is there another way? 

[Gserranol]

I will like to keep using the same email account, is it possible?

[StephenB]

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@Gserranol wrote:

I will like to keep using the same email account, is it possible?

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I don't know, which is why I tagged @JamesC 

[JamesC]

If the account was created in Costa Rica, that means it has been assigned a Costa Rica country code. A new account must be created within the US if you intend to use the camera with a subscription within the US.

If you would like to use the same email address, consider changing the email on your existing account and then set up a new Arlo account and move your camera to that new account.

JamesC

[Gserranol · Accepted solution]

Will try.

Thanks

[Gserranol]

Hello,

I changed my email address, now how can I link all my devices to a new account?

[StephenB]

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@Gserranol wrote:

now how can I link all my devices to a new account?

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Remove them from the old account.  Then add them back to the new account using "add device".