Arlo|Smart Home Security|Wireless HD Security Cameras

Not able to purchase Arlo secure plan / or able reach out support

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Gserranol
Aspirant
Aspirant

After buying the Arlo Pro 3 Floodlight camera, I never got the option for the free trial, and when trying to get a subscription, it was just not available for me. 

 

Tried reaching out to support and I'm not "not entitled to live agent support"  

 

What's the point of having this camera and not being able to use it??

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Gserranol
Aspirant
Aspirant

Will try.

 

Thanks

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StephenB
Guru Guru
Guru

@Gserranol wrote:

After buying the Arlo Pro 3 Floodlight camera, I never got the option for the free trial, and when trying to get a subscription, it was just not available for me. 

Do you live in a country where Arlo offers the subscription?  https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

Gserranol
Aspirant
Aspirant

I live in the USA. However, my account was open when I was living in Costa Rica.

 

I already updated my address.

StephenB
Guru Guru
Guru

@Gserranol wrote:

I live in the USA. However, my account was open when I was living in Costa Rica.

 


Not sure, but you might need to create a new account.  @JamesC:  is there another way? 

Gserranol
Aspirant
Aspirant

I will like to keep using the same email account, is it possible?

StephenB
Guru Guru
Guru

@Gserranol wrote:

I will like to keep using the same email account, is it possible?


I don't know, which is why I tagged @JamesC 

JamesC
Community Manager
Community Manager

If the account was created in Costa Rica, that means it has been assigned a Costa Rica country code. A new account must be created within the US if you intend to use the camera with a subscription within the US.

 

If you would like to use the same email address, consider changing the email on your existing account and then set up a new Arlo account and move your camera to that new account.

 

JamesC

Gserranol
Aspirant
Aspirant

Will try.

 

Thanks

Gserranol
Aspirant
Aspirant

Hello,

 

I changed my email address, now how can I link all my devices to a new account?

StephenB
Guru Guru
Guru

@Gserranol wrote:

now how can I link all my devices to a new account?


Remove them from the old account.  Then add them back to the new account using "add device".

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