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- Introducing Arlo Pro 3 Floodlight - FAQ & Resource...
Introducing Arlo Pro 3 Floodlight - FAQ & Resources
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Jasonm47,
For more information on the Arlo Smarthub, take a look here: What are the benefits of the SmartHub?
JamesC
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I've had trouble tickets opened on this floodlight repeatedly as it is NOT holding a charge. They sent me a new battery and it's been in two weeks and already sending emails "low bat" so what gives? Previous ticket #42018701 but no way to access prior updates it times out w/error codes. Cust service is problematic. Called for an hour to no avail as well...HOW can we reach Arlo to get follow through? Every message has been a 'do not reply' code followed by cycled frozen access issues...HELP? Have multiple Q cams and a floodlight all hubbed in one account.
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ShapingYouth,
Manual streaming and recording will increase battery consumption. How much usage does your floodlight see? Is it pointed toward a high traffic area?
JamesC
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No, not at all, end of cul-de-sac, very little action...give or take a night critter. Would wind set it off?
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ShapingYouth,
What does the signal strength icon show for the floodlight? Poor signal strength can also cause increased battery consumption.
JamesC
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Hi,
I have an Arlo Pro 3 Floodlight, the "Smart" trial has just ended and I can no longer select video recording. How do I enable this? I have a VMB4000 with local storage and "Best local recording" enabled but don't seem to be able to enable video recording in any mode. I have raised a support case but have had no reply.
I am annoyed as my other cameras have a free 7day cloud recording, I don't want any of the smart features, or even long video retention.
Please let me know if this is achievable or I will return the camera.
Thanks
M
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You need the smart subscription for cloud recordings on the Pro3 Floodlight. The Pro2 and older have the 7 day free storage. You can still use the local storage. On the VMB4000 base you need to remove the USB and view them on a computer. It is the VMB4540 Smart Hub or up that you can use the app to view local.
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Signal strength is fine, WIFI router is near window where floodlight is, and we're in Silicon Valley, so ? At this point it's off more than it's on so I am getting quickly to 'why bother' mode, as I can't seem to get answers via trouble ticket either...no way to access customer service efficiently...sigh.
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ShapingYouth,
Customer support can be reach using one of the methods here: Arlo Support Team
Do you have a ticket already that I can reference and escalate if needed?
JamesC
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yes, I've tried to use the same one that was opened but nada...can't initiate a new one for whatever reason, just no humans or tech support to deal with...stayed on phone over an hour using the 408 Cust Svc number, but nada. Case Number: 42031111
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