Betreff: Flood Light randomly turns off at night

[Andersonnmbr2]

Each night, sometime around midnight, my Arlo pro three flood light turns off as if I turned it off manually in the app.  Every morning, I have to go into the app and manually turn the flood light on.  Is this a known bug and how do I fix the problem? 

[BrookeN]

Yes, we will need that on to troubleshoot the behavior you are seeing. 

[Andersonnmbr2]

I have turned it on. 

[BrookeN]

Thank you.

[BrookeN]

Are you still seeing this same behavior?

[Andersonnmbr2]

Randomly, yes. 

[BrookeN]

It seems to be related to smart things. We can look into it further, however we would need these steps done first.

Go to SmartThings Web (my.smartthings.com)

• Log in to your Samsung Account
• Select Menu (⋮) and choose Settings
• Toggle on Account Data Access
• Select the time period and confirm

[Andersonnmbr2]

Should I select unlimited time? 

[BrookeN]

Just for now. 

[Andersonnmbr2]

Done

[BrookeN]

• Can you confirm if the behavior is still occurring? If so can I get a time frame that it occurs?
• Are there any normal (non smart) switches in the home that may control power to those floodlights?

[Andersonnmbr2]

This is still happening, just not as often. It occurs after 7 pm, usually after 10 pm. No other smart switch controls the flood light. 

[BrookeN]

Thank you for providing that information. 

[Nighty01]

Same issue for me. Floodlight goes offline. It still function if alarm and light turns on if I cross the way. But app (on iphone) say „Offline“. I can see nothing, no video, no live view.

I can reactivate it by turn off and then on my Wlan connection.

[Andersonnmbr2]

Do you have smart switch lights in your home that are activated by Google or Alexa? 

[BrookeN]

Are you still seeing this same behavior?