Exertis - Wrong Items Delivered

[MukeMan]

What's the story with your UK distributor, Exertis? They delivered me the wrong items and no matter how many times I email their support they will not get back in touch? Like your gear Arlo, but your UK partner is diabolical!

[JamesC]

MukeMan,

Did you make a purchase through a third party or through arlo.com? If you made the purchase through a third party, I encourage you to reach out to them to find a resolution for this issue.

JamesC

[MukeMan]

The purchase was made through the Arlo website. Apparently, this is run by a Uk distributor called Exertis.

Still no response from them a week on.

[JamesC]

MukeMan,

I've escalated this topic and requested a status update from the care team. An agent will reach out to you with more information as soon as possible.

JamesC

[MukeMan]

Thanks for your assistance. I'll stand by.