Disables on its own

[Seewhyare]

Flood light camera disables itself on its own every night. None of my other cameras do this and they are connected to the same hub. Is there a way to figure out how this camera is being disabled nightly? Firmware is up to date and camera is 1 month old. 

[StephenB]

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@Seewhyare wrote:

Flood light camera disables itself on its own every night. None of my other cameras do this and they are connected to the same hub. Is there a way to figure out how this camera is being disabled nightly? Firmware is up to date and camera is 1 month old. 

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Is there a schedule set up for the account (or hub)?

[Seewhyare]

No there is not a schedule set up for it. It should be on at all times. 

[jguerdat]

Are you using ANY schedules, even though not specifically for the floodlight? What exactly do you mean by disabled - in the camera settings is the toggle turned off? WHat is your active mode?

[Seewhyare]

There are no schedules set up at all. It’s currently in armed mode. Every morning I wake up and the camera is disabled and I have to enable it every morning.

[jguerdat]

Where do you see that the camera is disabled? Is it offline instead?

[Mikey94025]

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@Seewhyare wrote:

Flood light camera disables itself on its own every night. 

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Is the floodlight powered and are you using the official Arlo 25ft outdoor magnetic charging cable?  If not, then does your base device show the error message "The camera and light are disabled"?  See my post here with pictures of this error indicating a problem with the magnetic charging cable.  The floodlight does not support being powered by the Arlo indoor cable or other third-party cables and will disable itself.