Cannot get floodlight 3 to connect

[ZoeRochelle]

I have been trying in vain to add the Pro 3 to an existing Arlo set up.

I have been following the steps on the app and cannot get it to connect, it chimes when it sees the QR code, begins the blue light but it stops blinking after around 20 blinks.

I hold the button till the blue light flashes again and it eventually times out. Tried with iPhone, iPad, Mac but nothing is working. 

We have a sky broadband hub (the black one), I've just updated our old doorbell and added a new doorbell, indoor essential camera and outdoor essential camera all within 10 minutes it was so easy however I've been trying the floodlight for over 1 week now. It's driving me crazy, I have tried rebooting the camera, the internet, the app, I can't think what else to try. I have exchanged for another floodlight as I assumed the other was faulty but clearly not. 

Does anyone have any ideas? 

[jguerdat]

Have you reset the camera?

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Have you set any security settings in the router that could be blocking the new device, such as MAC filtering?

[ZoeRochelle]

I’ve reset multiple times. 

There aren’t any factory settings that I know of. I have tried changing the WiFi to 2.4ghz only and that hasn’t worked either. 

[jguerdat]

Sometimes a router reboot helps. Does the camera show up in the router's connected devices list?

[ZoeRochelle]

I’m not sure how I would be able to tell that? 

[jguerdat]

You would need to consult the router manual. The first step is to log into the router's interface and then look through the options. You may need to contact the ISP for help.

[ZoeRochelle]

Ok, I’ll check there. 

If it is? Or isn’t? What would the next steps be? 

[jguerdat]

I'm not familiar with your router/ISP so can't be of much help but if the camera is in the router's list as connected then something about the router settings seems to be blocking access. Since you have other cameras connected it seems that the router's settings are correct so then we need to know if the router actually thinks it's connected. If not, I'd suggest using the app to go to Settings, Support to see what official support may offer through one of the contact methods offered there.