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Troubleshooting
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You won't see any of the cameras on Bluetooth.
Please explain
- what camera(s) and base station(s) you have
- whether this is an initial install or not?
- more details on what you are trying to do, and where things are getting stuck.
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@Kjac wrote:
Trying to install but can not pick it up on my blue tooth in my phone, not very tech minded so need help!
I suggest contacting support using the link at the top of the forum page.
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OP, you didn't answer most of the questions in post #2. Without details we can't help.
First, the cameras do NOT connect to Bluetooth - they connect via WiFi, either to your home WiFi or to a base or hub. I will guess you don't have the latter so the camera needs to connect to your WiFi. Use the app, select Add New Device, Lights, Pro 3 Floodlight Camera and follow the directions.
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Make sure Airplane mode is turned off. Turn Bluetooth on and off: Select Start , then select Settings > Devices > Bluetooth & other devices . Turn off Bluetooth, wait a few seconds, then turn it back on.
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@Benedict625 wrote:
Make sure Airplane mode is turned off. Turn Bluetooth on and off: Select Start , then select Settings > Devices > Bluetooth & other devices . Turn off Bluetooth, wait a few seconds, then turn it back on.
The confusing thing here is that Bluetooth isn't relevant. The cameras just don't use it.
@Kjac needs to focus on the actual problem - is it onboarding the camera, or something else? If it is onboarding, then what step in the process is failing?
We also need to know the specific equipment.
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Arlo Mobile App
72 -
Arlo Pro 3 Floodlight
1 -
Arlo Smart
57 -
Before You Buy
75 -
Features
105 -
Installation
107 -
Troubleshooting
466