- English
- /
- Floodlights
- /
- Arlo Pro 3 Floodlight
- /
- Base Station stopped recording video and sensing m...
Base Station stopped recording video and sensing motion
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Everything worked fine then one day my base station stopped recording video or detecting motion from all 8 of my cameras. When I look at the base station it says the base station is charging and some functions may not be available. This makes no sense because the base station is always plugged into the outlet. I tried resetting the base station but no change. The cameras can show me live video. I hate to take it back to factory reset and try again. Any suggestions before I resort to that method?
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
That's very odd and it's the first time I've heard of this. The base/hub has no battery in it so the message is definitely in error.
Do you have a subscription? Be sure to verify that you have one and it's in effect for the cameras. You may want to enable local recordings as a backup but that shouldn't be needed. To do this, go to the hub's settings under Storage Settings. You don't need a huge drive to store a lot of videos but it has to be at least 16GB. You can then use the app to view those recordings how to view them depends on whether you see Library or Feed to normally view cloud recordings.
All that is just an attempt to see if anything is being recorded regardless of subscription status.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I resolved the issue myself by hitting the sync button on the base station. That allowed the cameras to give motion notifications and begin recording again in the service I pay for through arlo
-
Arlo Mobile App
77 -
Arlo Pro 3 Floodlight
1 -
Arlo Smart
58 -
Before You Buy
77 -
Features
106 -
Installation
109 -
Troubleshooting
480