Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 3 Floodlight (FB1001) - Light No Longer Turns On After FW Update

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knight1fox3
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As the subject indicates, did the latest FW (1.080.25.1_32_e230cb8) cause the the floodlight to stop working? It has been working fine the last few days. Today (12/20) I saw a FW update was pushed. Now the floodlight no longer turns on with motion or manually. I'm not sure what could have gone wrong given I just purchased the unit earlier this month. Any feedback/suggestions appreciated, thank you in advance! 

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knight1fox3
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Thank you for the responses. It was certainly an odd issue for sure. Further to that, prior to the FW update, the floodlight camera reported itself as being offline for a couple hours. Which I also couldn't figure out what to do about as I have other cameras (Nest) on the same network which were not reporting any system interruptions. Anyway, I decided to try rebooting the camera (post FW update) from the Android app versus removing/re-adding which I believe is cumbersome to do in my opinion. After that, the light was functioning normally again.

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jguerdat
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I would start by removing and reconnecting the camera. That should clear out any weirdness.

StephenB
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@jguerdat wrote:

I would start by removing and reconnecting the camera. That should clear out any weirdness.


I suggest removing and reinserting the battery first.  Then maybe toggle the camera off/on in the app (or my,arlo.com).

 

Both are easier than removing/re-adding the camera, (though you still might end up having to do that). 

knight1fox3
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Thank you for the responses. It was certainly an odd issue for sure. Further to that, prior to the FW update, the floodlight camera reported itself as being offline for a couple hours. Which I also couldn't figure out what to do about as I have other cameras (Nest) on the same network which were not reporting any system interruptions. Anyway, I decided to try rebooting the camera (post FW update) from the Android app versus removing/re-adding which I believe is cumbersome to do in my opinion. After that, the light was functioning normally again.

knight1fox3
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Reply to @StephenB :

"I suggest removing and reinserting the battery first.  Then maybe toggle the camera off/on in the app (or my,arlo.com). Both are easier than removing/re-adding the camera, (though you still might end up having to do that)." 

 

Thanks for the suggestion. Though I was reluctant to try anything power/battery-related as the camera & floodlight had been working normally the past 3-4 days. In addition, I also have the outdoor-rated charging cable installed. So if anything with the battery had gone awry, the constant power would have been present as an alternate source. I agree though that powering on/off and/or rebooting the floodlight camera is easier than the removal/re-add process.

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