Arlo Pro 3 Floodlight Camera - constant static distortion (data) noise

[dasmaster]

I have over a dozen arlo products, they all work fine except the floodlight pro 3 camera. It has a constant, annoying, static/distortion noise, sounds like data transmitting possibly. I returned the camera to Best Buy, bought another one, and it does the EXACT same thing. None of my other 12 cameras (all on the same WiFi network) have this problem. But this is the only pro 3 floodlight camera I have. Should I return the floodlight camera and get a THIRD one? Or should I just saw forget it and just get the ultra 2 instead?

[Metronome]

Having lived with this issue since the purchase I tried taking the camera unit out of the case. And behold -no more static noise. Based on this experiment it seems noise is accumulating when the camera is inside the case. Anyone else tried this?

[meadler]

Hi. I have 9 Pro 3's. About 5 months ago they started doing the same thing. It has to be a software glich but I haven't seen a fix yet. It really sucks.

[JLP2757]

Same noises, same sounds.   It’s the floodlight.  It’s not the adapter, charger, plugging it in here, or there.  It’s the Pro 3, there’s a little engineering hiccup. 

[BlueWiddow]

Hi,

I have got quite a few Arlo cameras myself different models and not all the same and I had the same issue with one of my cameras. Some are connected to the hub but the wireless ones and just in case the Harlow hub goes off-line.

whether you are using a hub or not, you need to try and make sure that you go in the camera settings and check the frequency it is in the settings under flicker adjustment and you may need to change this and it should help resolve the problem because it did to me if there is something nearby on the same frequency it will interfere with the camera or if the hub is on a different frequency to the camera that could also cause the issue so just play around with the flick adjustment if 50 Hz isn’t working 60 Hz but make sure you change them all to the same I mean to be honest it sounds like they are all on the same frequency anyway apart from that one camera but I could be wrong. I hope this helps , I did have another camera at one point that did this but I think it was the camera that was faulty because I changed the flicker adjustment and it didn’t work for me on another camera so I’ve changing the adjustment doesn’t work. It’s camera or maybe try relocate the camera , just moving it slightly one way or the other could make a huge difference for instance if the camera is outside on the wall looking down at the garden and it’s next to a satellite dish or near One that would probably cause interference 

[BlueWiddow]

Go into your cameras settings and your hub settings and make sure that they are both on the same frequency. You will find this at the top of the Settings page and it is under flicker adjustment. Make sure they are both on either 50 Hz but if it still makes the noise, then try changing them both to 60 Hz And also try and keep them away from other equipment that is wireless because there are so many wireless signals flying around our homes these days it can cause a few issues 

[Cofeeh]

I got rid of them 1.5 years ago. 

[StephenB]

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@BlueWiddow wrote:

Go into your cameras settings and your hub settings and make sure that they are both on the same frequency. You will find this at the top of the Settings page and it is under flicker adjustment. Make sure they are both on either 50 Hz but if it still makes the noise, then try changing them both to 60 Hz And also try and keep them away from other equipment that is wireless because there are so many wireless signals flying around our homes these days it can cause a few issues 

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The Floodlight camera  (and the Pro 3) don't have this setting.  

FWIW, the flicker setting is for other light sources, and has nothing to do with sound.   

It's useful when you have lighting that turns on/off at powerline frequencies (for instance florescent or LED lights).  Those can create dark bands or flicker in the captured video (depending on the brightness at the moment the camera captures each frame).   

I recommend leaving it set to "auto". If you are seeing flicker in the video, then you can try changing it.  You should match the powerline frequency used in your country (e.g. 60 hz for North America, 50 hz for Europe).

• https://kb.arlo.com/000062349/What-is-flicker-adjustment-on-my-Arlo-device

[Mdjf]

Always good to know that other people are having the same problem as me. In my case, I've spent two separate sessions with very helpful people at Arlo who are trying to help but don't seem willing to acknowledge the actual problem I'm having (static noise/crackling). So we wasted about an hour doing long question and answer, leading to removing, factory resetting, and reinstalling.... fruitless. Then I suggested that there must be a fault with the Floodlight model because it is only a problem with those and not the others.... "no sir you are not correct". I would have liked to have shared a link to this community page! 

Anyway, to make a long story short, the Arlo website wouldn't even allow me to share an MP4 file of the problem!!!! And on the phone version of the support chat, i could't actually get the link to upload ANY file to work!  So it was a comedy of errors. 

Finally, I should mention that when I use the online version of my.arlo to see floodlight footage - livestream works fine with horrible audio; recorded footage WILL NOT PLAY at all, and you are forced to download the clip. When I downloaded said clip, I got only the horrible audio and no video on the MP4 file!  I also wanted to upload this to support but......

Anyway, I'll report back here what happens with my support ticket.

M 

[Mdjf]

Still no response but I will be persistent. 
In my most recent reply, I advised the helpdesk people of this thread and pointed out that it is fairly obvious that Arlo are aware of the problem with the floodlight model and have not found a resolution for its customers. I added the link to this thread.
I've also pointed out that their help chatline allows a customer to upload files to clarify problems for the helpdesk to solve... but that (believe it or not, this is crazy) it doesn't accept MP4 video files!!!!!  Even Arlo-created recordings that you download from your personal dashboard.... you can't share these files with Arlo!!!  

Obviously these things need to be resolved and I will post any reply I receive to this threat. I'm starting to get very annoyed.

[THS1]

Same,

Multiple products with no issue, installed Pro 3 camera with severe static, data, popping noise. Tech support not able to resolve.