Arki Pro 3 Spotlight - setup but unable to add to our existing Arlo Smart Premier plan??

[BlakeLouis]

We have just setup a Pro 3 spotlight camera connected to a VMB4000 base station which also has 4 other cameras (Pro 2). We have the monthly plan - Smart Premier with 4 cameras out of 10 currently on the plan.

We cancelled the 3 month trial subscription provided and tried to add this new camera to the existing plan with these results:

1.. IOS app, no option to manage cameras available.

2. Android app, manage cameras shows the existing and the new device and requests to drag the entry for the new camera, but tried to move the camera entry onto a blank line that says drag a camera here to include it into your plan, that is just doing nothing for the Pro 3 spotlight.

3. My arlo portal using Firefox on Mac same result as Android app, cannot add camera to the subscription, just not possible to drag. I will try again but this time with a mouse attached

[JamesC]

BlakeLouis,

This may be due having a legacy Arlo Smart Premier plan. You may need a new plan to accommodate the Arlo Pro 3 Spotlight camera. I've opened and escalated a support ticket with the details you've provided here. An agent will reach out to you with an update as soon as possible.

JamesC