Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification by Oct 31st, 2020 to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

App can’t find device

Reply
Discussion stats
  • 4 Replies
  • 109 Views
  • 0 Likes
  • 2 In Conversation
Highlighted
Aspirant
Aspirant
In the beginning I had a little trouble getting the device connected to the Arlo app but eventually it worked. At one point I turned off the device in the app and I couldn’t reconnect the floodlight with the app so I ended up removing the floodlight in the app. I tried adding the device in the app, I hear the chime and the floodlight shows a fast blinking light however in the next step the app can not find the device. I repeated this step several times using the “reset” button on the device but nothing worked. I thought that maybe I needed to full charge the battery however after I plugged it in with the plug and cord that came with the floodlight, I get a quick blinking light it’s charging but it’s been plugged in for 24 hrs and the “fully charged blue light” is still not on.
Any advice?
Model: FB1001 | Arlo Pro 3 Floodlight
Highlighted
Guru Guru
Guru

Try both the app and web client. Reboot the phone and reinstall the app.

Highlighted
Aspirant
Aspirant
I tried your suggestion however that didn’t work
Model: VMC4040P | Arlo Pro 3 Wire-Free Camera
Highlighted
Guru Guru
Guru

Did you follow the reset procedure in the FAQ here in the support area? Are you using a VPN (turn it off)?

Highlighted
Aspirant
Aspirant
I actually saw the reset procedure somewhere in this community and was able to get it to work! Thank you so much!

Only thing now is that at night the light comes on every minute or so and I have no idea why.
Model: VMC3030 | Arlo Wire-Free Camera, VMC4040P | Arlo Pro 3 Wire-Free Camera
Discussion stats
  • 4 Replies
  • 110 Views
  • 0 Likes
  • 2 In Conversation