Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

returned 2 defective cameras via RMA, only 1 was replaced

Reply
Discussion stats
  • 3 Replies
  • 723 Views
  • 1 Like
  • 2 In Conversation
Kiwizzie
Tutor
Tutor

I bought 4 arlo pro cameras. 2 failed and i returned them both in one box with 2 return to vendor tickets. Netgear only replaced 1 and I have called and chatted with them till I'm blue on the face. They promise they will sort it out but never have blaming their warehouse for not replacing the camera. I will never buy again and I'm still one camera short. Any one else has this nightmare

3 REPLIES 3
JamesC
Community Manager
Community Manager

Kiwizzie,

 

An agent has reached out to you with more information on your open support case. I encourage you to continue working with the support team to resolve this issue.

 

JamesC

Kiwizzie
Tutor
Tutor

I can no longer find the ticket with the link they have sent. Suggest they contact me directly

Kiwizzie
Tutor
Tutor

How do I get in contact with this agent and to see the ticket its Merry but I cant see the response. Its so so frustrating 

Discussion stats
  • 3 Replies
  • 724 Views
  • 1 Like
  • 2 In Conversation