"Record video" is grayed out on the fourth Pro 2 camera?

[talk_2me]

I purchased a fourth Arlo Pro 2 camera.  I connected it to my base station and it works fine in real time and detects motion.  However, it will not record video like the other three do.  I went to the mode page, but "Record Video" button is grayed out.  What do I do?

[Dannybear]

What arlo app are you using, have you tried the pc browser.
Can you take a screenshot and post.

[talk_2me]

I was on the PC browser.  When I go to Mode and click on this camera, I get the following screen.  However, the option for Record Video is grayed out and it won't let me check it.  I do not subscribe to an Arlo Secure plan, but the free plan is supposed to support 5 cameras, and I have only 4.  Thanks.

Set rules to customize how cameras should detect, record, and send alerts to yourself and others.

If the following

Cam 4 A473077AA9C1E

Motion is detected

Then do the following

Cam 4 A473077AA9C1EArlo 3801Cam 1Cam 2Cam 3Remove Device

Record video

Activate Siren

Upgrade your cloud storage and enable video recording and snapshot. Upgrade Now

[Dannybear]

Do you get the same issue if you use the arlo mobile app.
If so it would seem that the arlo account setup has a flaw in it. Suggest contacting a moderator on the forum to have them investigate further.

[StephenB]

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@talk_2me wrote:

Upgrade your cloud storage and enable video recording and snapshot. Upgrade Now

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Are you certain you are seeing this with a Pro 2 camera?  Not a Pro 3 or Pro 4 (which require a subscription to get cloud recording)?