"Rate product" pop up on app keeps popping up even when tapping "Not Now" or "Don't Ask"

[Chasilberry]

When I turn on Arlo to check my system, there is always an annoying pop up to rate the product. I have always just clicked on the not now tab or the don't ask me this again tab, although that seems to not get through as it continues to ask me every time. Now the pop up is coming on and will not respond to any imputs at all, making access to my system impossible. How to fix?

[JessicaP · Accepted solution]

Hey Chasilberry,

What phone device are you using? Have you tried reinstalling the Arlo app and rebooting your phone to see if that helps?