log on problems

[Oggiee]

Why can I log on with my phone but I can not with either of my laptops? This just started within the last two weeks.

[Oggiee]

Little more information,

  I can log on and monitor Arlo, using my android phone.  Arlo will not allow me to log on from my laptop, using either firefox or microsoft edge. Is there something I need to update?

[st_shaw]

You need to clear your broswer cache.

[brh]

@Oggiee

Here are the solutions that JamesC provided:

For those experiencing an issue logging in, if using google Chrome try pasting this in your url bar and then click "Remove All":

chrome://settings/cookies/detail?site=arlo.netgear.com

If using Firefox, follow the instructions listed here: How to clear the Firefox cache

If using the mobile app, check the app store and be sure you have the latest version available downloaded and installed.

You should then be able to log in.

JamesC

Brian