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how long do I get free 7 day cloud recordings?

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searchers
Tutor
Tutor

Just got my arlo pro 2 set up and signed up.  I am taking the basic plan - 7 days recording. The opening offer of 3 plans stated that the basic plan only had 3 months support.  Does that mean that after 3 months I will not be able to get the 7 days recording for free anymore?

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TomMac
Guru Guru
Guru

.  Does that mean that after 3 months I will not be able to get the 7 days recording for free anymore?


No... tech support is free for 3 months on the Basic / Free level.

Cloud recording is a "rolling" 7 days and will continue as long as Netgear/Arlo is around.

( rolling days is on day #8, day #1 is auto deleted... day 9 and day 2 is deleted. But you can download to local at any time in the 7 days if you want to save )

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brh
Master
Master

@searchers

No, it doesn't mran that.

 

Brian

TomMac
Guru Guru
Guru

.  Does that mean that after 3 months I will not be able to get the 7 days recording for free anymore?


No... tech support is free for 3 months on the Basic / Free level.

Cloud recording is a "rolling" 7 days and will continue as long as Netgear/Arlo is around.

( rolling days is on day #8, day #1 is auto deleted... day 9 and day 2 is deleted. But you can download to local at any time in the 7 days if you want to save )

--------------------------------------
Morse is faster than texting!
--------------------------------------
Discussion stats
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