cannot find teh base station with new app

[Grenachefrance]

I downloaded the new app and now the app cannot find the basestation.

Basestation is connected with the same ethernet 

[JamesC]

Grenachefrance,

When downloading the new arlo mobile app, simply log in with the same credentials that you used in the past. No additional set up is needed, none of your devices or hardware will need to be set up again.

JamesC

[Grenachefrance]

The new app cannot find the base station.

I tried several times with resetting the base station.

no results 

iPhone and iPad connected with the same WiFi network.
need urgent solution

[JamesC]

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[Grenachefrance]

impossible To contact  help center 

[Grenachefrance]

No solutions found in help center 

please tell me how to contact somebody!

[Grenachefrance]

No solutions found in help center 

please tell me how to contact somebody!

live chat unavailable 

[michaelkenward]

Tells us a bit more about what you are doing and where it goes wrong.

Is this the iPhone app?

What have you tried to fix it?

For example, have you removed and reinstalled the app?

[Grenachefrance]

Hello

The new Arlo app cannot find the base stationVMB 4000

Both iPhone and base station on same WiFi 

I already resetted several times the base station.

Still cannot find the base station

It works partly  with the Arlo Legacy app. but it indicates that I will have to download the new app.

Thanks

Willem.