arlo pro 2 customer service unreachable and unable to log in anymore

[tring]

We cannot find a phone number for Arlo customer service, even when logging into account.  We want customer service in order to troubleshoot why suddenly we cannot log into our account(s) on devices we have always used, for 6 years.  When we uninstall and reinstall the app, it haphazardly works (not on all devices) for about 1 day, and then we cannot log in again.  When we do get logged in and try to add trusted devices, we receive an error message.  When we have a code sent to devices that are trusted and we enter the code, we receive an error message.  We are aware that Arlo recently has had updates, which were done without our permission on our devices, but we prefer to remain on the same plan we had before, which was the free service.  Now we have no access to Chat, which we had before, as well.  Our only option right now is Arlo Community.  Do you have an answer for us?

[StephenB]

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@tring wrote:

We cannot find a phone number for Arlo customer service, even when logging into account. 

Arlo doesn't provide one, you need to get phone support via the app. And as you found that requires a subscription.

Googling for a phone number generally leads to a scam support site, so don't do that.

The mods - @BrookeN , @ShayneS, @JamesC - might be able to help.

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@tring wrote:

When we do get logged in and try to add trusted devices, we receive an error message.  

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Are the phones already trusted?

I have an iPhone, with Face ID enabled for the app.  Occasionally the login fails and I need to send a code (using SMS notification).  When I enter the code, I do get logged in.  But trusting the device fails (because it is already trusted).  So I don't do that.  Then I usually get an "approve this login" notification (which I approve), and then get a "new login" email.

Are you seeing something similar?

Also, can you log in on a PC (my.arlo.com)?

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@tring wrote:

 We are aware that Arlo recently has had updates, which were done without our permission on our devices, but we prefer to remain on the same plan we had before, which was the free service.  

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Arlo is slowly migrating everyone to the "Feed" and "Dashboard" interface.   If you haven't been migrated yet, it is only a matter of time.  That said, this has nothing to do with your plan, which will remain in place.  However, your cameras are end-of-life, and might eventually stop working.

[BrookeN]

@tring can you please tell me a little bit more what you are needing assistance with regarding the Pro 2?