Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2020-04-05 06:43 PM
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Tdodson01
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Follower
‎2020-04-05 06:43 PM

Why doesnt the app trust my android phone to download program when asked to add device?

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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-04-07 02:40 PM

Hi @Tdodson01

 

Can you please elaborate a bit more on the issue you are experiencing, I don't quite understand the issue. Thank you

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sneakypete64
Initiate
Initiate
‎2020-04-07 02:48 PM

so I contacted chat today case number 41578274. My issue is that I cannot get the new phone i purchased LG V60 to a trusted device? I have an NVIDIA shield that the app is installed on and I was able to delete the old phone and make the shield the primary account. I then went through the steps to add my new phone, did everything fine but when you get to the trust device part it keeps giving me the error " There was a problem trusting this device, Try again. It's driving me batS%*t crazy!! any help would be greatly appreciated..

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