Why did my 7 days free cloud storage gone to 5 days only?

[adiksagadget]

Hi just wondering if any out there can enlighten me why my 7 days free cloud storage gone to 5 days only. Any of you experience this? Arlo pro 2.

[JessicaP]

Hi adiksagadget,

Are you still experiencing this problem? Are you seeing this problem on the web client on your computer as well?

[me1234me]

I am experiencing the same thing as well, however, I have 6 days visible, not 7.  I was going to download a few videos from last Thursday and Last Friday is the only thing present on both the browser version and the app.  Disappointed I can't get to these videos to save them.

[JessicaP]

Hey me1234me,

If you're experiencing this on both the Arlo app on your phone device and your web client on your computer,  contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.