Arlo|Smart Home Security|Wireless HD Security Cameras
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Toni1946
Apprentice
Apprentice

I log into my cameras almost daily. Yesterday I couldn't; said user name or password was incorrect! I used the same user name and password since I got the system. I was forced to change my password. Reading comments about systems going down, base going offline for no apparent reason, passwords having to be changed for unknown reasons, etc. is very frustrating. I'm definitely thinking of changing to another security system!

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ShayneS
Arlo Moderator
Arlo Moderator

Did you happen to contact customer support regarding the password issue?

Toni1946
Apprentice
Apprentice

No, I didn't contact customer support. I was so mad that I even had to change my password I just did it!

Toni1946
Apprentice
Apprentice

No one really answered my question as to why I had to change my password. I'm honestly not happy with Arlo anyway, so I may be changing security systems all together!

ant
Mentor
Mentor

Was this in the app? I was having problems logging in with an iPhone 6+, but had no problems with another iPhone (4S) and computer's web browser. Maybe a glitch?

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