Arlo|Smart Home Security|Wireless HD Security Cameras
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Where to send faulty camera for servicing in Europe

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VeronikaTMoore
Tutor
Tutor

We have 2 water damaged Pro 2 units that appear to need servicing - but no idea where to sent the units for repair in Eastern Europe (Hungary) - they have most likely out of warranty and we would consider payable servicing if the price is not excessive.

 

The units are stuck in a loop, they clash blue, purple and then orange repeatedly and then after a min or so the lights go off for a few seconds and then it starts again, until the charger is disconnected.

The IR sensors are turning with inside light and the units don't sync to the VMB4000 any more.

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JamesC
Community Manager
Community Manager

VeronikaTMoore,

 

If the devices are still within warranty, you can contact support within the Arlo Secure mobile app under Settings > Support to initiate a warranty claim.

 

JamesC

VeronikaTMoore
Tutor
Tutor

NO!!!

Lack of service, the cost was over 4.000.-Euro's total, and within 3 years the equipment stopped working, sorry guys unfortunately I am not a Rothschild.

So no I would not recommend your company to anyone, and I am waiting for your competitors to come out with a reasonable product and as soon as I can I will swap, because what you provide is simply a  scam. No recycle no discount after having a faulty product, so I will stay away from any of your stuff in the future.

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