Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
My Arlo pro 2 cameras do not detect more than 5 feet away and the cameras are new. I called the support and they want to buy another service from a company called Microsoftware Squad. This sounds like a scam from Arlo by involving third parties. There is no mention of such services on Arlo website. Isn't this illegal as per the FTCA/ Consumer protection.
As @brh mentioned, This sounds like you reached a 3rd party/scam website/number. Please use the link I have provided below. Regarding your Motion detection, have you tried to reboot your base station & test again?
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.