Arlo|Smart Home Security|Wireless HD Security Cameras

Video detection - Arlo is asking to pay for additional subscription

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deepakmartin Follower

My Arlo pro 2 cameras do not detect more than 5 feet away and the cameras are new.  I called the support and they want to buy another service from a company called Microsoftware Squad.   This sounds like a scam from Arlo by involving third parties.   There is no mention of such services on Arlo website.  Isn't this illegal as per the FTCA/ Consumer protection.   

Model: VMC3040 | Arlo-Q HD with Audio
brh Master


Arlo's Customer Support is

There is a phone list on this page for different countries, If you did not use this site or use the listed phone number there, then the number you called is definitely a scam.



ShayneS Arlo Moderator
Arlo Moderator

Hi @deepakmartin


As @brh mentioned, This sounds like you reached a 3rd party/scam website/number. Please use the link I have provided below. Regarding your Motion detection, have you tried to reboot your base station & test again? 


I have provided an article that will assist with the camera positioning here - How do I position my Arlo wire-free camera?


Arlo Tech Support