Arlo|Smart Home Security|Wireless HD Security Cameras

Re: VMC4030P offline w/App update

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Apprentice
Apprentice

Question, please...

 

Updated to the new IOS app 2 days ago (happened during the night I believe as I had my phone plugged in and it auto-updated, which I normally dont do), this is the app released on 9/20/19 (had already updated to the non-legacy version a few weeks ago, no issues). But since the upgrade to the new app on 9/20 multiple Pro2 cameras of mine are offline, including my CVR cam, and also my Audio doorbell. None of my Ultras are offline (3 ultras, and 6 Pro2), but 3 of my pro2 remain down. 

 

I have done nothing else to my system, usually just remains "untouched" as it is pretty stable, other than if I swap between modes for some reason.

 

An app update could not have caused such a problem, correct? I would think that the only thing that could cause that issue would be an actual firmware update to the cameras or base station, and i've not seen anything in the past 5 days. I will admit that it could be entirely coincidental, but I want to rule the app out as an issue as, if so, then I gotta figure out what has happened.

 

Thanks

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Guru Guru
Guru

Have no idea, but both my phones updated too and no issues... ( tho I use android )

there have been issues with the new iOS 13x

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Morse is faster than texting!
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Guru Guru
Guru

@Nanookie wrote:

 

An app update could not have caused such a problem, correct?


An app update wouldn't take your devices off line.  Though if you are still seeing this problem you should contact support. 

https://www.arlo.com/en-us/support/contact.aspx

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