VMC 4030P, no EOL email received

[lmac1970]

Like many others, I never received an email notifying of EOL for my 5 Arlo Pro 2 cameras.  After searching, I see there is an upgrade offer.  When I enter my email, I get the following message: "We’re sorry, based on the email address provided, you are not eligible for the EOL offer."  I use that email to log into the app on my phone and on the PC website as well.  My email is registered with Arlo and I shouldn't be getting this message.  Please help. Thank you. 

[DannyBearAgain]

The arlo pro2 cameras have a 12 month life extension to 2025. The 7days free cloud storage is no longer impacted.

[StephenB]

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@lmac1970 wrote:

When I enter my email, I get the following message: "We’re sorry, based on the email address provided, you are not eligible for the EOL offer."  

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The offer is limited to folks in the US.

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@lmac1970 wrote:

Like many others, I never received an email notifying of EOL for my 5 Arlo Pro 2 cameras.  

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The most likely reason is that you opted out of Arlo emails in your account profile.