Arlo|Smart Home Security|Wireless HD Security Cameras

VMB4000 base station can't be found. Turned on port numbers 80 and 443 for my ISP.

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JohnWMcQ
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Aspirant

I am almost ready to give up but just can't believe it can't be done.  I've had my ISP turn on the port numbers 80 and 443 that Arlo told me I need open.  I was sent a screen shot my ISP showing they were open yet Arlo base still did not work.  I then tried buying my own router to have more control and was talked through how to set it for port-forwarding through port 80.  It is still not working.  Then finally Arlo mailed me a new base station and it is still not working.  What am I missing here?

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jguerdat
Guru Guru
Guru

What are the LED(s) on the base showing? Are you using a VPN? Have you tried a computer?

JohnWMcQ
Aspirant
Aspirant

The lights are green green amber.  I'm not currently using a VPN and I have tried doing it on my Mac Book Pro.

jguerdat
Guru Guru
Guru

The amber Camera LED means the base needs to be claimed. Start by holding the reset button for >10 seconds, until the LEDs flash amber. Let the base reboot and try again.

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