Re: VMB4000 Dead and a long support disaster - Help Please?
Okeycokey - firmware update of the setup killed the base station. Ive spent the best part of a month trying to get somewhere and done everything asked by the painfully slow support.
Finally got anoffer of a replacement unit even though its out of warranty and despite giving support the shipping address and telephone number 4 times i just kept getting a response of 'Hi, we will need your address and telephone number to proceed...'
Eventually got a live chat - more waiting to actually get the option let alone a chat - and i am told they don't have the shipping address and telephone number! For the 5th time i give it to them and im told an RMA email will arrive in the next few days and to follow the instructions.
Email arrives and after 2 days of trying 2 PC's, 2 Credit cards, 3 browsers and a lot of screaming i've lost the will to live. I submit the address and contact details 2 more times (!) and then the credit card details to be told it has been accepted and i just have to close the window and click 'submit'. I do as instructed and the pop up for the address and cc details returns and im in a infinite loop.
For the love of whatever master you serve - what do i have to do to get this somewhat expensive setup actually working!
Yes, the RMA has finally shipped but not until after a few more days of waiting and chasing. Finally i had to be called by your support staff to rectify the failure to complete the RMA.
Now i have 13 outstanding charges on my credit card to resolve from the multiple failures of your online RMA process. I suspect this may well be another battle.
One less-than-impressed customer.