VMB 4000 dropping Internet connection

[Primo456]

Everything is working fine.  Then the middle light on the VMB4000 goes amber and I cannot see my cameras.  Couple minutes later the light is green and everything is fine again.  So I lose my connection for a few minutes then it's working fine.   This off then on situation has been going on for a few days.  My setup has not changed for three years.   Any ideas?  Is my VMB4000 base station going bad?  All devices I have on my internet connection does not have any drop issues, ie, computers, phones, tablets, echo dots, etc

[StephenB]

---

@Primo456 wrote:

Everything is working fine.  Then the middle light on the VMB4000 goes amber and I cannot see my cameras.  Couple minutes later the light is green and everything is fine again.  

---

The next time you see this, perhaps try to ping the base station from a PC.  See if it responds.

You might also check that the ethernet cable is securely in the two sockets.

How often does this happen?

[Primo456]

Changing the cable was the first thing I tried.  The light will go amber anywhere from a few seconds to a couple minutes.  When the amber light is on, the cameras and base station shows offline in the APP.  This will occur anywhere from 30 minutes to a couple hours.  Then everything is working fine.  I pinged the VMB4000 successfully with the amber and green light on.  So my Windows computer has no problem seeing it.  I only have two changes since this started.  Updated the Arlo APP on my phone and Tablet.  And replaced my old Windows PC.

[StephenB]

---

@Primo456 wrote:

 I pinged the VMB4000 successfully with the amber and green light on. 

Are you seeing any evidence from other devices of dropped connections over the internet?

[Primo456]

No, I use a lot of smart plugs and Amazon devices on a daily basis.  Plus my wife has never complained about losing a Wifi connection with her laptop or Ipad.  Not sure if a hard reset will help anything.  Hate to buy a used base station only to find it was not the problem.

[Primo456]

Think I have a game plan to try and salvage my 4 working cameras.  I'm going to install a TP-Link Tapo Cam on my front porch for 24/7 coverage.  Then I will remove one Cam at a time and monitor the connection.  If I get down to the last Cam with no results, I will remove the base station and do a hard reset.  I will then install the base station and cameras back on the APP.  If I see no change, I'll purchase a used base station as a last ditch effort.

[Primo456]

I did a hard reset on the base station and added two cameras.  Seems to be working better.  The amber light will come on sometimes, but the cameras will still record.  If the amber light is on, the APP says it's not connected.  Wait a few seconds for the green light and I can see the cameras in the APP.  I have the latest version of the APP on my phone.

[jguerdat]

Which LED is going amber - the Internet one? I do occasionally find my hubs showing a disconnect which is automatically corrected but no idea where the problem is since it could be anything between your base and the servers via the internet.

[Primo456]

It's the middle internet light that likes to go amber.  I can ping it via my PC and I'm connected.  If the light is amber, then my cameras and base station show offline in the Arlo APP.  So it might be something at their end with the latest APP version and a older base station.  But most of the time it will still record the motion detected and I can see it in my library.

[jguerdat]

WHen the Internet LED goes amber, it's still connected to the router but not to the servers for any reason. Any issue anyplace in that internet connection can cause this. This could anything from a faulty base through your ISP and on and on to the servers.

One thing I'd try is to reboot the router since it could potentially be the problem maker.