Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
(2) I currently use an iPad upstairs and a Windows PC downstairs to monitor the cameras, so you can see how two-step verification will cause me great inconvenience. I'm thinking about solving the problem by buying a Microsoft Surface Go 2 (running Windows Home) to replace both of my current devices. This would allow me portability and also Windows file management to download and manage the video files. Would that work under two-step verification?
(3) Assuming it works, how can I decommission the current devices, that is, remove them so I can get a fresh start with the Surface?
Two-Step Verification is required for all Arlo accounts. For further assistance with two-step verification, I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
Thanks for the suggestion. The live chat representative was very helpful.
The bottom line is that on Sep. 30 my workflow will stop working. Windows PCs can't be set up as trusted devices, since there's no Arlo app in the Microsoft Store. I'll need to buy a new tablet (iPad Pro or Android) to download, rename, and transfer the video files to my Windows PC.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.