Updated app Arlo Secure

[PMac189]

First there is no drop down for Arlo Secure on the list so I grabbed Arlo pro 2. If you currently use 2 locationson with the the old app. Do not update to new app.   It will not allow for 2 different locations.  You will have to subscribe to another account for second location.  Needless to say I'm not happy since I cannot undo the update. 

[Edinburgh_lad1]

This forum is aware of that.

However, there's no option not to update to the new app once you've been 'targeted'. 

[jguerdat]

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@PMac189 wrote:

First there is no drop down for Arlo Secure on the list so I grabbed Arlo pro 2. If you currently use 2 locationson with the the old app. Do not update to new app.   It will not allow for 2 different locations.  You will have to subscribe to another account for second location.  Needless to say I'm not happy since I cannot undo the update. 

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The new user interface (UI) does indeed support multiple locations without a second account. However, unlike the old UI, you're forced to buy a subscription if your account has more than 5 total legacy cameras. The old UI also supported this but the subscription wasn't enforced.

You can still set up a second account for the remote location using the new UI and share those cameras to your main account using Settings, People. As long as both accounts have 5 legacy cameras or fewer you still get the free 7 day plan for both.

[PMac189]

Thank you for that response. I currently have one Arlo Secure account.  If I have 4 cameras at one location (one hub) and 8 cameras at another location 6 on one hub and 2 on another hub (same location). Will I need another Secure subscription?  All of this ran off one subscription prior to the update and I had no problem with geofencing.

Thank you

[StephenB]

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@PMac189 wrote:

I currently have one Arlo Secure account.  If I have 4 cameras at one location (one hub) and 8 cameras at another location 6 on one hub and 2 on another hub (same location). Will I need another Secure subscription? 

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Unfortunately, yes.