Unable to recharge batteries

[OscarBoots_23]

Hi ,

I haven't been able to use my ARLO Pro 2 cameras since the first time they ran out of charge. I want to know why I can't recharge them and have tried every way I can think of & suggestions from the internet. I've spent $800 so far but I want to know how to fix this issue before I buy any more cameras. Can you suggest what I can do or fwd this to the relevant area in ARLO.

Thanks Peter

[michaelkenward]

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@OscarBoots_23 wrote:

Hi ,

I want to know why I can't recharge them and have tried every way I can think of & suggestions from the internet.

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Can you tell us what you are doing to charge these things?

At its most basic, it should be a simple case of connecting the camera to a USB charger.

Didn't the system come with a power adapter and a USB charging cable that you can use for this?

By the way your footer lists the VMB3000. Pro 2 cameras come with the VMB4000 or, more recently, the VMB4500.  Not that it matters, but does that mean you also have some older cameras?

[StephenB]

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@OscarBoots_23 wrote:

Hi ,

I haven't been able to use my ARLO Pro 2 cameras since the first time they ran out of charge. I want to know why I can't recharge them ...

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Have you tried these steps?  https://kb.arlo.com/000059145/My-Arlo-Pro-or-Arlo-Pro-2-camera-battery-isn-t-charging-what-do-I-do