Unable to login to account. Changed phone and Arlo sends message to old phone.

[Erilekn]

I can not log in to my account. Iv change phone and now arlo send message to my old phone (same number) so my new phone dont work. What to do?

[TomMac]

make sure you delete the app from the old phone...

also have you tried to log in via my.arlo.com on yr browser?

[Erilekn]

ok. I can log in on my new phone to Arlo and see the video recording but i can not log in to browser on computer, arlo send message to my old phone and i can not log in.

[Erilekn]

I have a new phone and try to log in to my account in Arlo to see video recording on computer. But i use two step verifycation and arlo send messages to my old phone. I have the same phonenumber. How can i use my new phone to log in?

[JessicaP]

Hi Erilekn,

Are you still having this issue? If so, do you have your old phone? If you do, approve your new device and make sure to put your new phone as a "Trusted Device".

[Erilekn]

yes i have my old phone without sim card since it is in my new phone. But if i dont have my old phone, what to do then? and what do i do now?

[JessicaP · Accepted solution]

If you still have your old phone, make sure that phone is on WiFi and try logging in with your new phone and you'll receive a push notification and make sure to add your new phone as a "Trusted Device". After you're logged in on your new phone, go to Settings > Profile > Login Settings > Two-Step Verification. Then tap on "Edit" and you can choose a new primary verification method and pick your new phone.